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    Customer Service

    Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

    SHIPPING TIMES AND COSTS
    • Complimentary ground shipping within 1 to 7 business days
    • In-store collection available within 1 to 7 business days
    • Next-day and Express delivery options also available
    • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
    • See the delivery FAQs for details on shipping methods, costs and delivery times
    PAYMENT METHODS

    Shella accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    EXCHANGES, RETURNS AND REFUNDS

    Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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    WE ARE HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    You can also contact us at:

    Customer Services

    Call Us: 516-935-1110 x5

    Mon-Fri: 9:00 am - 4:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email 

    SHIPPING

    Free Standard Shipping on orders $100 or more 

    PAYMENTS
    ShopDennys.com accepts the following payment methods:

    Credit Cards:  Visa, MasterCard, American Express. The total will be charged to your card when the order is shipped.

    PayPal:  Shop easily online without having to add your credit card. To register for an account go to PayPal.

    Apple Pay:  Available right from your mobile device.

    Google Pay:  For a faster, more secure way use Google Pay.

    Amazon Pay:  Make a payment using Amazon Pay.  Use the information already stored in your Amazon accounts. To make a payment, you can use any of the payment methods in your Amazon account.

    RETURN POLICY

    Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.

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    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    Baby’s apparel sizing 0-24 Months

    US SIZE
    HEIGHT (IN)
    WEIGHT (LB)
    0-3 Months
    16-22
    BIRTH TO 5.5
    3-6 Months
    22-25
    6-7.5
    6-9 Months
    25-27
    8-8.5
    9-12 Months
    27-29
    9-10.5
    12-18 Months
    29-30
    11-12
    18-24 Months
    30-32
    13-13.5

    CHEST:

    Around the fullest part of the neck, at the base.

    WAIST:

    Around the narrowest part of the waist.

    HIPS:

    Around the widest point of the hips.

    SKORT LENGTHS:

    From the crotch to the anklebone on the inside of the leg.

    Girls apparel sizing

    US SIZE     		 2/2T 
     3/3T      		 XS|4/4T   XS|5  S|6  S|6X   M|7   M|8   L|10   L|12  XL|14 XL|16

    HEIGHT (IN)
    33-35.5
    36-38.5
    39-41.5
    42-44.5
    45-46.5
    47-48.5
    49-51.5
    51-53
    53-55
    55.5-58
    58-60
    60-62.5
    WEIGHT (LB)
    12-13.5
    14-15.5
    15.5-17
    17-20.5
    20.5-22
    22-24.5
    25-27
    25-27
    27-33
    33.5-39.5
    40-45.5
    46-52
    CHEST (IN)
    20.5     		21 22 23 24 26
    26.5
    26.5     		27 28
    29.5     		31
    WAIST (IN) 21 21.5 22 22 22.5 23.5 24.5 24.5 25.5 26.5 27.5 29
    HIPS (IN) 21 22 23 24 25 26 27 27.5 28.5 30 31.5 33

    CHEST:

    Around the fullest part of the neck, at the base.

    WAIST:

    Around the narrowest part of the waist.

    HIPS:

    Around the widest point of the hips.

    SKIRT & SKORT LENGTHS:

    From the crotch to the anklebone on the inside of the leg.

    Boy’s apparel sizing

    US SIZE     		2/2T 
    3/3T      		XS | 4/4T XS|5 S|6 S|7 S|7X S|8 M|10 M|12 L|14 L|16 XL|18 XL|20

    HEIGHT (IN)
    33-35.5
    36-38.5
    39-41.5
    42-45
    45-48
    48-50
    50-52
    50-53.5
    54-55.5
    56-58
    58.5-61
    61-64
    64.5-66
    66.5-68
    WEIGHT (LB)
    12-13.5
    14-15.5
    15.5-17
    17-20.5
    20.5-22
    22-24.5
    25-27
    25-27
    27-33
    33.5-39.5
    40-45.5
    46-52
    52.5-57
    57.5-62.5
    CHEST (IN)
    20.5     		21 22 23 24 26
    26.5
    26.5     		27 28
    29.5     		31
    32.5     		35
    WAIST (IN) 21 21.5 22 22 22.5 23.5 24.5 24.5 25.5 26.5 27.5 29 30 32.5
    HIPS (IN) 21 22 23 24 25 26 27 27.5 28.5 30 31.5 33 34 34.5

    CHEST:

    Around the fullest part of the neck, at the base.

    WAIST:

    Around the narrowest part of the waist.

    HIPS:

    Around the widest point of the hips.

    SHORT LENGTHS:

    From the crotch to the anklebone on the inside of the leg.

    SHIPPING:

    Free Shipping Policy:

    We offer Free Standard Shipping on orders $100 or more. Orders with Free Standard Shipping are sent via USPS or UPS at our discretion based on the weight and total value of the package. Please allow 5 to 7 business days for delivery.

    Shipping on In-Store Gift Cards:

    All orders placed Monday through Thursday 9am-4pm, and Friday 9am-2pm will be processed and shipped out the day of; all orders placed after hours will be processed and shipped out the following business day.

    Shipping on Merchandise:

    The majority of orders will be processed and shipped within 3 business days of the original order date. Please allow additional processing time during promotional periods. Due to the Coronavirus outbreak of 2020, there may be times where additional processing time is needed.

    For security purposes, packages with merchandise valued at $500 or more are shipped requiring a signature for confirmation of delivery.

    Shipping Costs:

    Shipping costs are calculated automatically through the carrier based on the weight and dimensions of your order as well as the distance it is being shipped.

    RETURNS:

    Changed your mind? Not to worry! It’s simple to make returns.
    We accept returns within 14 days of the date your order was delivered.

    Returns By Mail:

    We offer full refunds for all merchandise discounted up to 49% off, once discounted 50% off or more an online credit will be issued. All returns must be received back in our warehouse within 14 days of the delivery date. After 14 days all sales are final. For your safety, all bathings suits and face masks are final sale. Any returns that are past the 14 day return period will not be accepted by our warehouse and will be returned to sender. Returns must be shipped back with the Return Request form fully completed. For all returns original tickets must be attached.

    Customer is Responsible for all Return Shipping Costs. You can send back the merchandise using the shipping carrier and method of your choice. We recommend using a shipping method with tracking information to ensure that your return package arrives at our facility.

    Please send all returns back to:

    Denny’s Fashion, Style, For All
    Att: Internet Returns
    343 South Oyster Bay Rd
    Plainview, NY 11803

    We cannot accept hand-delivered packages or returns at our internet office. All returns you wish to process for a full refund MUST be sent through the mail via the carrier of your choosing.

    Returns In-Store:

    For in-store returns all tags must be attached and a copy of the original order must be present. Online orders can be returned in-store for a store credit or exchanged for other merchandise within 30 days of the order date. No refunds will be issued for in-store purchases made online. Store credits can only be used in-store. 

    Exchange Policy: 

    In order to serve you efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you place a second order. Send back the merchandise you no longer want and once we receive your return we'll credit your account as long as it's within the above return policy.

    WISHLIST AND COMPARE

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